Refunds & Cancellations Policy

1. Scope of This Policy

This policy governs purchases, subscriptions, renewals, digital access, AI-assisted features, wellness programs, and related services on the Stilwater platform. It does not override mandatory consumer protection rights under applicable law.

2. Digital Subscriptions and Platform Access

Paid subscriptions provide AI-assisted wellness features, nutrition support tools, interactive yoga sessions, or other digital services. Once activated, the service is considered delivered digitally. Subscription fees charge in advance for the selected billing period.

3. Subscription Cancellation

Users may cancel anytime via account settings or by emailing info@stilwater.health. Cancellation will stop future renewals after the current paid billing period. Access continues through the end of the current cycle. Submit cancellation requests at least 48 hours before the next billing date.

4. Refund Eligibility

Refunds may be considered for:

• Duplicate payments
• Account non-activation due to Stilwater technical issues
• Charges after valid cancellation
• Undelivered services
• Refunds required by law or payment network rules

5. Non-Refundable Situations

Refunds generally will not be provided when users changed their mind, didn't use the service, forgot to cancel, experienced user-side access issues, or failed to achieve desired wellness outcomes. Stilwater does not guarantee specific health, fitness, nutrition, therapeutic, or lifestyle outcomes.

6. Accidental Renewals

Contact support within 48 hours of an unexpected renewal. Significant platform usage after renewal may make the payment ineligible for refund.

7. Failed, Pending, or Duplicate Transactions

Contact your bank first, as many failed payments auto-reverse. If Stilwater received the amount but didn't activate service, we will verify and either activate or refund.

8. Refund Processing Timeline

Approved refunds process to the original payment method. In most cases, approved refunds may take 5 to 10 business days to reflect in your account after initiation. Delays from banks or gateways are beyond Stilwater's control.

9. Partner-Led Services and Third-Party Programs

For partner-led services, refund and cancellation rules follow the partner's policy. Stilwater coordinates but final approval depends on partner terms and service delivery status.

10. Appointment, Session, or Program Cancellations

Request cancellation or rescheduling at least 24 hours before scheduled sessions. No-shows or late cancellations typically aren't refundable. If Stilwater cancels, you receive rescheduling, credit, or an eligible refund.

11. Promotional Offers, Coupons, and Discounts

Promotional credits are typically non-redeemable for cash and non-refundable unless otherwise stated.

12. Chargebacks and Payment Disputes

Contact support first at info@stilwater.health. Filing chargebacks without contacting support may result in temporary account suspension during dispute review.

13. How to Request a Refund or Cancellation

Email with: full name, registered email/mobile, transaction/order ID, payment date and amount, refund reason, and payment proof if available.

Contact details:

• Email: info@stilwater.health
• Phone: +91 9830134407
• Address: A-2074, Assetz East Point, Doddakannelli Rd, Bellandur, Bengaluru, Karnataka - 560103
• Website: https://stilwater.health

14. Review and Decision

Stilwater verifies account status, payment details, access logs, usage, and booking status. Approval is based on policy, purchase terms, gateway status, usage, and applicable law.

15. Changes to This Policy

Stilwater may update this policy with revised effective dates posted on this page.

16. Governing Law and Jurisdiction

This policy is governed by Indian law. Courts in Bengaluru, Karnataka have jurisdiction over disputes.